ABOUT TEAM JAMAICA TRAINING

26+ years of shaping tourism ambassadors and building Jamaica's hospitality excellence

Official TPDCo Tourism Certification Program • Since 1997

Government Verified
TPDCo Certified
82,708+ Trained
Tourism Professionals
26+ Years
Excellence Since 1997

Complete Certification Program

Comprehensive 3-level progression pathway for tourism excellence

LEVEL 1

Team Trainer (Foundation)

Service Excellence Fundamentals
28
Contact Hours

Core Topics Covered:

Customer Service Excellence
Cultural Awareness & Sensitivity
Sustainable Tourism Practices
Environmental Awareness
Hospitality Essentials
Effective Communication
Self-Development
LEVEL 2

Supervisory Leadership

Leadership & Management Skills
28
Contact Hours

Advanced Topics:

Leadership Development
Motivation Techniques
Conflict Resolution
Employee Relations
Managing Customer Service
Tourism Ethics
LEVEL 3

Tourism Management

Strategic Tourism Leadership
28
Contact Hours

Strategic Competencies:

Tourism Management
Destination Management
Policy & Planning
Tourism Entrepreneurship

Founding Team Pioneers

Key personnel who established the Team Jamaica training legacy

Horace Peterkin

Co-Conceptualizer

Visionary leader who co-conceptualized the Team Jamaica Training program, establishing the foundation for Jamaica's premier tourism certification system with focus on cultural ambassadorship and service excellence.

Hugh Shim

Former Executive Training Manager

Strategic executive who developed the operational framework and training methodologies that became the standard for tourism education across Jamaica and the Caribbean region.

Marcia Brown Kelly

Former Training Manager

Educational excellence architect who crafted the curriculum structure and learning outcomes that ensure Team Jamaica graduates achieve measurable competency in tourism ambassadorship.

Shernette Crichton

Former Training Officer

Operational excellence specialist who implemented the hands-on training delivery systems and quality assurance protocols that maintain program standards across all regional partners.

26+ Years of Tourism Excellence

Major milestones in Jamaica's tourism training evolution

1997

Program Foundation & Vision

Team Jamaica Training launched by TPDCo as Jamaica's first comprehensive tourism certification program, with founding team establishing the "Shaping Ambassadors for Life" mission that would define tourism excellence standards.

• Horace Peterkin and team conceptualize program framework
• Partnership with Tourism Product Development Company formalized
• Initial curriculum development for service excellence
2000-2005

Island-wide Network Development

Strategic expansion across Jamaica's major tourism regions, establishing approved training partner network to ensure accessible certification opportunities for tourism professionals island-wide.

• Kingston headquarters established at Tourism Centre
• Montego Bay Convention Centre partnership
• Ocho Rios and Negril regional offices opened
• First approved training partners recruited
2005-2015

3-Level Certification System

Introduction of comprehensive progression pathway from Foundation through Supervisory Leadership to Tourism Management, creating clear career advancement opportunities for tourism professionals.

• Foundation Level (Team Trainer) curriculum finalized
• Supervisory Leadership level introduced
• Tourism Management advanced certification developed
• 28 contact hours per level standardized
2015-2025

Digital Innovation & Future Excellence

Enhanced training delivery with modern platforms while maintaining hands-on practical excellence. Continued leadership in Caribbean tourism training innovation with expanded programs and digital integration.

• 1000+ tourism professionals certified
• 15+ approved training partners active
• Digital platform integration launched
• Regional Caribbean influence expanded