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ABOUT TEAM JAMAICA
The Team Jamaica Training Programme is a cutting-edge initiative established in 1997, aimed at equipping individuals with the skills, knowledge, and attitude needed to excel in the tourism sector. Our programme covers a diverse range of topics, from customer service and hospitality to cultural awareness and sustainable tourism practices. With a holistic approach, we ensure that participants are well-rounded, industry-ready and equipped to wow our visitors.
At Team Jamaica our mission is to cultivate a culture of quality service improvement in Jamaica’s tourism and hospitality industry. We’re not just about teaching skills; we are about igniting the flames of passion within each participant. It’s about equipping our remarkable team Jamaica members with not just knowledge and skills, but an attitude that embodies the very essence of exceptional service.
With Team Jamaica, we dream of a Jamaica where excellence in service is not just a goal; it’s a way of life. Our vision is to see Jamaica shine as a beacon of exceptional service, setting us apart and as a standard for the world to follow.
HOW WE STARTED
Horace Peterkin - Co-Conceptualizer
Hugh Shim - Former Executive Training Manager
Marcia Brown Kelly - Former Training Manager
Shernette Crichton - Former Training Officer
HOW WE STARTED
Horace Peterkin - Co-Conceptualizer
Hugh Shim - Former Executive Training Manager
Shernette Crichton - Former Training Officer
TEAM JAMAICA TRAINING CURRICULUM
Level 1
Team Trainer
Customer Service Excellence
Cultural Awareness and Sensitivity
Sustainable Tourism Practices
Environmental Awareness
Hospitality Essentials
Effective Communication
Self-Development
Level 2
Supervisory
Leadership
Motivation
Conflict Resolution
Employee Relations
Managing Customer Service
Tourism Ethics
Level 3
Management
Tourism Management
Destination Management
Policy & Planning
Tourism Entrepreneurship
MEET OUR TRAINING PARTNERS
Bio
Meet Wayne Robinson, a seasoned Approved Training Partner (ATP) serving in the resort area of Negril, who brings a wealth of expertise from both the public and private sectors. With extensive experience in Human Resource Management, Industrial Relations, and Organizational Behavior, Wayne is a dynamic force in the realms of Transformational Leadership and Supervisory Management. Armed with qualifications in Human Resources, Marketing, and Project Management, he seamlessly merges theoretical best practices into tangible organizational improvements As an Adjunct Lecturer at the University of the West Indies, Wayne demonstrates a passion for sharing knowledge. Renowned for his dynamic and engaging approach, Wayne fosters positive connections across social and academic spheres. Contact him now to start your journey to become an ambassador for your country!
Contact Info
Email: wayneanthonyrobinson@gmail.com
Phone: 876 531-8692
Bio
Meet Michael Forrester, an esteemed Approved Training Partner in resort area of Kingston. Forrester stands as a seasoned professional dedicated to molding tourism enthusiasts into industry experts. With a fervor for education and extensive experience, Michael is the go-to facilitator for immersive TEAM JAMAICA training. Specializing in hospitality management, destination marketing, customer service excellence, and sustainable tourism practices, Michael’s tailored programs blend theoretical knowledge with practical insights. Holding an MBA from Florida International University and a B.Sc. from Nova Southeastern University, Michael combines robust qualifications with six years of hands-on industry experience, ensuring his training is cutting-edge and relevant. His holistic approach fosters a deep understanding of the tourism industry’s nuances, preparing participants to thrive competitively. Contact him now to start your journey to become an ambassador for your country!
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Bio
Meet Yaneke Sailsman, the Island Traveller who brings a wealth of experience to Jamaica’s hospitality industry. Born in Manchester, raised in Clarendon, and having spent over 14 years in Montego Bay’s vibrant hospitality sector, Yaneke has returned to her roots. Aptly embodying her surname, Yaneke passionately shares her culture, embracing every interaction as a learning opportunity. With a background in Spanish and an MA in Adult and Continuing Education, Yaneke excels in professional coaching and self-development. As a firm believer in meeting people where they are, her commitment to “peopling” shines through, making her an invaluable Approved Training Partner. Contact her now to start your journey to become an ambassador for your country!
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Bio
Meet Shellena Reynolds, an Approved Training Partner (ATP) who embodies a self-motivated, high-performing professional with a wealth of experience in both private and public sectors. Dedicated and respected, Shellena is driven to contribute quality service and foster organizational growth. With leadership and administrative prowess, she excels as a results-driven, creative team member, fostering intelligent professional relationships. Beyond her training role, Shellena is an accomplished author, showcasing her meticulous nature and keen attention to detail. Her enthusiasm and dedication make her an invaluable asset, ensuring excellence and impact in every endeavor.
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Bio
Meet Orlando A. Dawkins, an Accredited Master Trainer, and a distinguished Approved Training Partner (ATP) for TPDCo’s Team Jamaica programme with an impressive track record spanning over two decades. With a wealth of expertise in training, sales, and marketing, Orlando is a seasoned professional dedicated to elevating the standards of the tourism and hospitality sector. As a beacon of knowledge and proficiency, he serves in the picturesque destination region of Ocho Rios. Orlando brings a unique blend of experience and passion to the Team Jamaica program, contributing to the growth and excellence of the industry. Contact him now to start your journey to become an ambassador for your country!
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Bio
The HEART Trust NTA has forged a robust and enduring partnership with TPDCo’s Team Jamaica Programme, creating a symbiotic relationship that enhances workforce development in the tourism industry. This collaboration has been pivotal in providing specialized training and education to individuals seeking opportunities in the vibrant tourism sector. NTA HEART Trust’s expertise in technical and vocational education, coupled with TPDCo’s innovative Team Jamaica Programme, has resulted in a dynamic synergy that equips participants with the necessary skills and knowledge for successful careers in tourism. This longstanding alliance underscores a shared commitment to fostering excellence and sustainability in Jamaica’s tourism workforce. Contact them now to start your journey to become an ambassador for your country!
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Bio
Meet Lucy Richards, affectionately known as Ms. Lucy, is a dedicated Approved Training Partner (ATP) for the TPDCo’s Team Jamaica programme serving in the Ocho Rios resort area. As the co-founder of Jamaica Language School / Jamaica ESL Center in Ocho Rios, St. Ann, Ms. Lucy plays a pivotal role in offering language education to both local and international students, aligning with the nation’s vision of becoming bilingual. Born in Kingston, she returned to her birth country in 2015 after residing in the US. Ms. Lucy, a linguistic teacher proficient in English and Mandarin, brings her diverse entrepreneurial background, including real estate and TV production, to enrich the TPDCo Team Jamaica Programme. Contact her now to start your journey to become an ambassador for your country!
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Bio
Meet Dr. Dawn Lemonius, a consummate professional with a diverse career journey who commenced her path in education, teaching Mathematics and Social Studies. Transitioning into business, she excelled at the Jamaica Tourist Board, coordinating and marketing training programs. Dr. Lemonius has since become a prominent figure in Human Resource Management, Training & Development, and Service Excellence Programs. Certified by the Institute of Leadership & Management, she is a Certified Master Trainer and Customer Service Trainer. As Western Jamaica’s first Approved Training Partner (ATP) for TPDCo’s Team Jamaica Programme, Dr. Lemonius passionately shares Jamaica’s rich history and cultural diversity. Her recent venture includes authoring the book, “Mi Have Sinting Fi Tell Yuh,” showcasing Jamaica’s oral traditions in Patois, and creating a Jamaican brand with tee-shirts featuring the animated storyteller “Auntie Rosie.” Contact her now to start your journey to become an ambassador for your country!
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Bio
Meet Mr. Ricordo Traile, a maven in the Tourism and Hospitality sector who has set the “Platinum Standard” in hospitality excellence for nearly two decades. Ricordo currently serves as the Assistant Foods and Beverages Manager at Iberostar Selection Rose Hall Suites. As an Approved Training Partner (ATP) for TPDCo’s Team Jamaica programme, Ricordo blends unique career experiences from Burger King Jamaica to Sandals Royal Plantation and international roles in Canada. His journey reflects a passion for service, earning him several promotions, scholarships, an Undergraduate degree in Hotel and Restaurant Management and Postgraduate in Training and Development. Ricordo is dedicated to transforming servitude into service expertise and setting the “Platinum Standard” in hospitality. Contact him now to start your journey to become an ambassador for your country!
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Bio
Meet Mercie Lewis, an esteemed Educator and Approved Training Partner with the Tourism Product Development Company Limited (TPDCo), brings over thirty (30) years of expertise in the Tourism Industry. A graduate of the University of the West Indies, Mercie holds a Bachelor’s Degree in Management Studies, NVQ-J Level 5 in Human Resource Management, and a Post Graduate Diploma in Education, Training, and Assessment. As a calculated risk-taker, inspirational mentor, and community leader, she challenges conventional paths, notably venturing into after-school mentorship and assignment assistance with remarkable success. Mercie’s Christian faith guides her moral principles, evident in her dedication to nurturing, training, and developing individuals to realize their true potential. Contact her now to start your journey to become an ambassador for your country!
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Bio
Meet Donovan Haughton, a distinguished Approved Training Partner (ATP), stands as one of the original trailblazers in the TPDCo Team Jamaica Programme. With an extensive background in tourism management spanning over 25 years, Donovan is a seasoned tourism consultant specializing in customer service training and community tourism product development. His expertise extends to attraction management, where he played a pivotal role in identifying and developing community tourism in the Cockpit Country. Donovan’s impactful contributions also include serving as the event planner for the Trelawny Yam Festival, showcasing his commitment to fostering vibrant and engaging tourism experiences. Contact him now to start your journey to become an ambassador for your country!
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Bio
Meet Shorna Newsome Myrie, a seasoned professional with over 25 years of expertise in Hospitality Management and Technical Vocational Education and Training. As a dynamic leader, Shorna excels in areas such as training, leadership, event planning, budget development, marketing, customer service, and project management. Her career at HEART NSTA Trust spans 23 years, with her current role as the Regional Director for Region 4, overseeing 12 locations in St. James, Hanover, and Westmoreland. Shorna holds an impressive array of qualifications, including an MBA with a focus on Human Resource Management, an Associate Degree in Food and Beverage Management, a Diploma in Marketing and Sales Management, and a Bachelor’s Degree in Hotel and Resort Management. She is certified as a Hospitality Educator and Assessor, and her commitment to personal development is evident through extensive training in diverse areas. Since 2017, Shorna has been an Approved Training Partner (ATP) with TPDCo, facilitating the Team Jamaica Programme for nearly 1,000 individuals across the island. Her passion for training is evident, and she believes in the transformative value of the programme. Contact her now to start your journey to become an ambassador for your country!
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HOW TO APPLY
SUCCESS STORIES
SUCCESS
STORIES
Don’t just take our word for it. Hear directly from some of the people who have benefitted from Team Jamaica Trainings
FREQUENTLY ASKED QUESTIONS
What is the TPDCo Team Jamaica Training Programme?
Team Jamaica, the flagship training programme for TPDCo is a movement for quality service improvement which seeks to provide tourism personnel and by extension all Jamaicans, with knowledge, interpersonal skill and attitude for the delivery of quality service.
Who is eligible to participate in the TPDCo Team Jamaica Training Programme?
All persons employed in the tourism industry (expatriates included)
All Jamaicans living in Jamaica or overseas
What topics or subjects are covered in the training programme?
Tourism Awareness; Jamaica’s Local Attractions; Customer Service; Self Development; Trafficking in Persons Awareness; Visitor Safety & Experience; HIV/AIDS Sensitization; Jamaica’s History and Culture; Geography of Jamaica and Environmental Awareness
What is the duration of the training programme?
Twenty-eight (28) interactive contact hours, usually at least 4 hours per day
Is the training programme conducted in-person or online?
Yes, the programme is conducted in-person and online. We aim to suit the needs of our clients.
Who conducts the Team Jamaica Training programme?
TPDCo’s Tourism Training Unit conducts in-house Team Jamaica programmes specifically for groups
Approved Training Partners(ATPs) conduct the Team Jamaica programmes island wide, on TPDCo’s behalf. These ATPs cater to the needs of any individual desirous of becoming Team Jamaica trained and certified. These programmes are conducted according to the TPDCo established standards and monitored by TPDCo Training Officers. Successful participants are certified through TPDCo
Are there any costs associated with participating in the TPDCo Team Jamaica Training Programme?
A group rate for properties/entities
An individual rate which is determined by the Approved Training Partners (between $12000 and $15000 per person)
Are there different levels of the Team Jamaica programme?
Level 2 – Supervisors
Level 3 – Managers and Executives
The Team Member programme covers the foundation modules of the programme. After completing the Team Member with the foundation modules, the Supervisory and Management Levels will now focus on Tourism Management, Customer Service Management, Leadership, Motivating your Employees, Setting Performance Standards, Labour Relations Code
NEED MORE INFO ABOUT THE TEAM JAMAICA CERTIFICATION?
Connect With An Agent
Our Locations
Kingston
4th Floor,
64-70 Knutsford
Boulevard,
Kingston 5
Tel:
876-968-3441
876-968-1909
876-968-3626
Fax:
929-8269
754-9135
920-4854
Montego Bay
Jamaica Room –
Block G,
Montego Bay
Convention Centre
Montego Bay,
St. James
Tel: 876-979-7987-9
Fax: 971-8812
Ocho Rios
Office # 3
Ocean Village
Shopping Centre
Tel: 876-974-7705
Fax: 974-2586
Negril
The Boardwalk
Shopping Village,
Shop #9,
Norman Manley
Boulevard
Tel: 876-957-3962
Fax: 957-3052
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© TPDCo Team Jamaica, All Rights Reserved | Powered by GetPAID | Privacy Policy | The Terms